MetaOnSale Support
Need help with your order, gift code, recharge card, or account? Browse the answers below or contact our support team.
Frequently Asked Questions
How do I redeem a Meta Quest Gift Code?
Sign in to Meta Quest, open the purchased game page, click "More", select "Redeem gift", and enter the MetaOnSale gift code. Confirm "Redeem gift" is available before purchasing.
View My OrdersWhere can I find my purchased key?
Sign in to your MetaOnSale account and open your order history. Select the completed order to view the delivered game key.
View OrdersHow do I redeem a MetaOnSale recharge card?
Sign in to your account, open the recharge card redemption page, enter your recharge code, and submit it. The credited amount will be added to your USD Wallet after successful redemption.
Redeem Recharge CardMy recharge card is not working. What should I do?
Check that the code was entered exactly as provided and has not already been redeemed or expired. If the problem continues, contact support with your recharge card details and account email.
My game key does not work. What should I do?
Confirm that the key is being redeemed on the correct platform and region. If Meta reports an error, take a screenshot of the message and contact support with your order number. Never publish your full key publicly.
I did not receive my order email.
Your purchased code remains available under Account → Orders. Check your spam folder. If needed, contact Support.
View OrdersWhere can I see my account balance?
Sign in and open your account dashboard or wallet page. Your current USD Wallet balance and recent wallet activity are shown there.
How do I become an agent?
Contact MetaOnSale support with your business details and expected purchase volume. The team will review your application and explain the available agent terms.
How long does delivery take?
Digital keys are normally delivered automatically after payment is completed. If an order remains pending, open the order details for its latest status or contact support.